Shipping & Refund Policy

Shipping Policy

• Shipping rates are calculated at checkout for both domestic and international shipments.
• For international shipping, duties and import taxes are also calculated at checkout so customers have total cost clarity.
• Domestic Shipping (UAE): we ship via Aramex and FedEx (1–2 business days delivery), or you can choose local pickup at checkout.
• International Shipping: we ship worldwide via Aramex and FedEx.
• Please provide an accurate postal/ZIP code, address, area name and phone number so there is no delay in delivery.
• Packages are valued as per the bill value. We have a strict policy against under-valuation and cannot mark shipments as gifts.
• Once we ship your item, you will be emailed a tracking number.
• Delivery time is subject to factors beyond our control, including weather, political disruptions or courier delays. We will keep you updated at every step.

Refund Policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at admin@consciousliving.solutions. Returns should be sent to: Conscious Living Solutions, c/o Sharjah Media City, Sharjah, UAE.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom or personalised products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids or gases. Sale items and gift cards are non-returnable. Please get in touch if you have questions about a specific item.

Fees for consultations, teachings, workshops and courses are subject to their own cancellation terms, which are provided at the time of enrolment.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or card issuer to post the refund. If more than 15 business days have passed since we approved your return, please contact us at admin@consciousliving.solutions.